Client Communications Editor

Profile

As a member of our Marketing Team, you will work with subject matter experts to ensure our client communications, FAQs and other client resources are accurate, easy to understand and consistent in voice and tone.

Responsibilities

Understand and improve the client experience by creating clear, concise and accurate client communications

Write, edit and/or distribute client communications on topics such as account management, client support and operational procedures.

Partner with product, design, client support, sales and other teams to research and write technical, marketing, client support, education or business support documents and serve as an editorial resource for the firm.

Conduct content audits and perform gap analyses. Create and maintain editorial calendars, style guides, taxonomies, metadata frameworks and content migration plans, as needed.

Qualifications

Outstanding editing and writing skills with experience in financial services and/or professional services.

5 years’ experience in business communications, with an emphasis on client support communications.

Strong critical reasoning and problem-solving skills, with the ability to navigate ambiguity, manage demanding deadlines and conflicting requests.

High degree of presence, credibility and confidence in working with senior colleagues.

Quickly delivers high quality, tangible results.

Highly intelligent with the ability to absorb added information in real-time while addressing a wide range of complex business issues.

An exacting eye for detail.

Experience defining and implementing voice and tone guidelines, style guides and writing processes that improve both content quality and client experience.

Strong client service orientation with networking skills to build an internal client base.

Education

BA/BS in Business, Finance, Marketing, Information Systems or equivalent experience.

Masters’ degree and/or FINRA qualifications a plus.

Company Benefits & Perks

Competitive salary, annual performance-based bonus and stock grant

Retirement plan 401(k) with competitive company match

Excellent health and welfare benefits including medical, dental, and vision benefits

Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)

Paid time off and a generous parental leave policy

Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack

Corporate events including team outings, dinners, volunteer activities and company sports teams

Education reimbursement and learning opportunities

#LI-LV1

Modern offices with sit/stand desks and multi-monitor setups

Company Overview

Interactive Brokers (IBKR), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.

Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg, Russia, Singapore, Switzerland and United Kingdom.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Click HERE

to view a short video with a few words from current Interactive Brokers employees.

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For more information, please visit www.ibkr.com/info

Company info

Interactive Brokers Group, Inc.
Website : https://www.interactivebrokers.com